Privacy Policy

Privacy Policy for Customers of syncore BV
Version: April 2018

This Privacy Policy sets out (in full transparency and in accordance with applicable laws and regulations) the basis on which we use your personal data when you access our websites, purchase our products, interact with us, or otherwise use our services (“Services”).

Please read the following information carefully to understand how we handle your personal data and how we treat it.

Scope

For the purposes of this Privacy Policy, “Personal Data” means any information that allows us to identify you as an individual, as described below under “Personal Data We Collect.”

This Privacy Policy applies to all Personal Data we collect and use from the following individuals:

Customers: When we do business with our (corporate) customers (business-to-business), the personal data we collect is data relating to our customers and their representatives/contact persons, such as an email address, business phone number, and work address of a representative. This type of personal data is collected through various channels, such as our website, during a sales process, through telephone calls, through forms you submit to us, by email, or through business events. This privacy policy does not apply to company information if no personal data of individuals can be derived from this company information.
Website visitors: When you visit our website (either as a customer, representative, or in another capacity), the personal data we collect about you includes data collected through registrations, applications, purchases, in connection with your inquiries, subscriptions to receive direct marketing, and data collected automatically when you browse our website.

WHO WE ARE

This website is operated and controlled by syncore B.V., based in Duiven, depending on where you live and which of our services you use (hereinafter referred to as “syncore,” “we,” or “us”).

If you have used our services (e.g., purchased our products) outside of this website, the Royal Reesink company responsible for the use of your personal data depends on the Royal Reesink entity with which you have entered into a contract. An overview of the responsible Royal Reesink companies can be found here.

PERSONAL DATA WE COLLECT

The personal data we collect about you when you use our services includes the following:

Your contact details. Your name, postal address, and other contact details, such as your telephone number and email address, as well as any other contact details you provide to us.
Automatically collected data. When you visit our website, we automatically collect data about your browser or device by using cookies and other technologies to track visitors to the website (including Google Analytics) and collect information about your use of our website. Please read our cookie policy to learn more about this.
Your financial information. Financial information provided to us (either upon request or voluntarily) that can be associated with you as a customer or representative or individual, such as bank account details or billing information.
Your personal characteristics. Including your gender or other personal characteristics necessary to identify you as a customer or representative of the company.
Recording of video footage. When you enter a building or premises, you will be recorded by our video surveillance systems (CCTV). You may also be recorded on video at events or trade fairs that we attend and where we make video recordings.
Your profession and job title. This also includes information about the specific (sub)sector in which you work.
Your use of our services. We collect information about your use of our services, such as what purchases you make (either online or as part of a sales process), the amount and date of your purchase, the product or service you purchase, the location of the purchase, the payment method, etc.
Your communication data. Your inquiries, any complaints, and all other data we receive when we communicate with you by email or online.
All other personal data. This includes all personal data that you voluntarily provide to us or that we request from you in the context of your contractual relationship with us.

WHAT WE DO WITH YOUR PERSONAL DATA

syncore collects and uses your personal data for the purposes listed below and on a lawful basis. Please note that if we already have information about you, we may use that information for the same purposes.

To fulfill our agreement with you: To fulfill our obligations under the contracts concluded between you and us and to provide you with the information and services you have requested, including the administration and processing of your applications, inquiries, or complaints. This includes responding to your customer service inquiries, answering your questions, providing technical support, providing important information about the services you use, etc.

For our legitimate commercial interests: We may use your personal data (both on an aggregated and individual basis), such as your contact details and electronic identification data, to promote our products and services, to contact you for marketing purposes, or for other commercial purposes if you are already a customer. We may also use your personal data to analyze and improve the quality of our products and services, e.g., to provide you with customer service and after-sales support, and to understand you as a customer (customer optimization). This allows us to assess what may be of interest to you, measure or understand the effectiveness of the advertising we offer you and others, and deliver relevant advertising. In addition, based on your previous use of our services, we may send you targeted advertising or other marketing materials tailored to your personal preferences and experiences.

We may also use your personal data for other legitimate business interests, such as operating and expanding our business activities, developing and improving or modifying our services, creating aggregate statistics about users of our services, supporting security and fraud prevention, managing our website, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. For system integrity purposes (e.g., to prevent hacking, spamming, etc.); To facilitate our business operations, to implement company policies and procedures; to enable us to carry out corporate transactions, such as mergers, sales, reorganizations, transfers of assets or businesses of syncore, acquisitions, bankruptcies, or similar events; or for other legitimate business purposes permitted by applicable law.

Use of information based on your consent:

We may use your personal data listed above in the section “Personal data we collect” to send you marketing communications (e.g., newsletters, promotions, news about products or service updates) by email or other electronic means, by telephone, or by mail (e.g., flyers), but we will only do so if we have obtained your consent.

You may withdraw your consent at any time; see the section Your Rights below.

To comply with our legal obligations: All information mentioned above in the section “Personal data we collect” may be used to comply with a legal obligation to which we are subject, such as keeping proper business records, complying with lawful requests from government and regulatory authorities, and complying with applicable laws and regulations, or as otherwise required by law.

HOW WE SHARE YOUR DATA

We share your personal data with the following parties:

The parties responsible for data processing within the Royal Reesink Group. Your personal data will be shared between the responsible Royal Reesink companies, which may use your personal data for internal administrative purposes, management purposes, analytical purposes, and other business-related purposes as described in this privacy policy. Your personal data will only be used by Royal Reesink companies for marketing purposes if you have given your explicit consent to this. An overview of the responsible Royal Reesink companies can be found here https://www.royalreesink.com.
Service providers and processors. From time to time, we engage third-party service providers, including:
Business partners, suppliers (e.g., IT service providers), and subcontractors to fulfill contracts we enter into with them or to provide services on our behalf;
Financial institutions;
Leasing companies;
Telemarketing companies and other advertising companies that carry out marketing activities on our behalf;
Analysis and search engine providers that help us improve and optimize our website, such as Google Analytics.
In providing their services, they will access, receive, maintain, or otherwise process personal data on our behalf. Our contracts with these service providers do not allow them to use your personal data for their own (marketing) purposes. In accordance with applicable legal provisions, we take economically reasonable measures to require third parties to adequately protect your personal data and to process it only in accordance with our instructions.

Distributors. We offer our services to our customers either directly or through our distributors. When we work with our distributors, we must share your personal data with them. In accordance with applicable law, we will take commercially reasonable steps to require distributors to adequately protect your personal data and process it only in accordance with our instructions. Where required by law, we will ask for your prior consent.
Third parties in the event of a legal obligation. We also disclose your personal data if disclosure is required by law or in connection with an investigation, a government request, legal proceedings, a court order or legal proceedings served on us, or to protect the rights or safety of the website, us or our affiliates.
Business transaction. In addition, information about our customers, including personal data, may be disclosed in connection with a merger, sale, transfer of assets of syncore, acquisition, bankruptcy, or similar event.
With consent. We also share information about you, including personal data, with other third parties if you have consented to or requested us to do so.

INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA

In most cases, your personal data will be processed within the European Union. However, we would like to point out that syncore may transfer and process personal data that you provide to us to countries other than your country of residence. The laws of these countries may not offer the same level of protection for your personal data. syncore or third parties commissioned by us will therefore endeavor to ensure that all appropriate security measures are taken and that all applicable laws and regulations relating to such transfer are complied with. This applies in particular to personal data transferred to countries outside the European Economic Area. This means that we have entered into the legally required agreements with the recipients of your data, including standard contractual clauses approved by the European Commission or another supervisory authority, where necessary.

You have the right to receive a copy of all documents proving that appropriate security measures have been taken by submitting a request via gdpr@royalreesink.com.

SECURITY

syncore takes appropriate measures to ensure that your personal data is properly secured by appropriate technical, physical, and organizational measures so that it is protected against unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or unlawful destruction, and loss.

We take measures to restrict access to your personal data to those individuals who need access to such data for one of the purposes set out in this privacy policy. In addition, we contractually ensure that all third parties who process your personal data also guarantee the confidentiality and integrity of your data in a secure manner.

DATA RETENTION

We retain your personal data for as long as necessary for the purpose for which it was collected and used (e.g., for the period of time we need to provide you with customer service, respond to inquiries, or resolve technical issues), unless a longer period is required for our legal obligations or to defend a legal claim.

YOUR RIGHTS

Subject to the conditions set forth in applicable laws, you have the right to request, review, correct, update, suppress, restrict, or delete personal data you have provided to us, or, if you wish to request an electronic copy of this personal data for the purpose of transferring it to another company, send an email to gdpr@royalreesink.com stating your request. We will respond to your request in accordance with applicable law.

Please let us know in your request which personal data you would like to have changed, whether you would like it deleted from our database, or what restrictions you would like us to place on the use of the data. We will try to comply with your request as soon as possible.

Please note that we may need to retain certain personal data for record-keeping purposes and/or to complete any transactions that you have started before requesting a change or deletion.

If your personal data is processed on the basis of your consent, you may withdraw this consent at any time by sending an email to gdpr@royalreesink.com stating your request, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

You may lodge a complaint with a supervisory authority, in particular in the Member State where you reside, if you believe that the collection and use of your personal data violates this Privacy Policy or applicable law.

OTHER WEBSITES

Our websites may from time to time contain links to and from third-party websites, such as those of our business partners, social networks, industry organizations, and affiliated companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please read these policies before you submit any personal data to these websites.

CHANGES TO THE POLICY

This privacy policy may be revised from time to time. If there is a fundamental change in the way we use your personal data, or if the change is otherwise significant to you, we will ensure that you are informed in a timely manner before the change takes effect.

CONTACT US

If you have any questions about this Privacy Policy or our handling of your personal information in general, or if you wish to exercise your rights, please email us at gdpr@royalreesink.com, making sure to specify the nature of your request.